Shipping policy

HypeFuse Shipping Policy

Custom orders and artwork approval

HypeFuse pieces are made to order. For custom artwork, we email a proof to the email address provided with your order. Production begins after you reply with written approval. Time spent waiting for artwork approval is not included in the delivery estimate.

Delivery timeframe

Custom orders are estimated to be delivered within 1–7 business days after artwork approval. Business days are Monday through Friday, excluding holidays. This estimate includes production and shipping time. Carrier delays or other unexpected circumstances may affect delivery.

Shipping rates

We ship within the United States using USPS. Shipping rates are calculated at checkout based on your delivery address and the weight and size of your package. Shipping charges are shown before you complete your purchase.

Tracking and delivery details

When your order ships, tracking information will be sent to the email address provided at checkout. Please check that your shipping address and contact information are correct before placing your order. If you need to correct your address, contact us as soon as possible.

Shipping issues

If your order is delayed, missing, damaged, defective, or incorrect, email hello@ark28creations.com with your order number and details. For damaged, defective, or incorrect pieces, contact us within 14 days of delivery and include clear photos. Approved replacements are covered by our Return and Exchange Policy, including return and replacement shipping paid by ARK28 Creations and receipt of a replacement within 14 days of approval.

Contact

For shipping questions, email hello@ark28creations.com.